FAQ

Frequently Asked Questions

Q1. What time about the products delivery?

 

When the products are shipping for free, Delivery time needs about 10 – 25 workdays for small(Length+Width+Height<90CM, Weight<2KG) package.

45 workdays for large(>2KG) package. If you need to choose a paid express delivery mode, in order to receive your order as soon as possible, please consult us before placing an order, The premise is to comply with our shipping policy.

Q2. What is your return and refund policy?

 

Normally the products can be returned within 7 days after you receive them. And your refund will be processed 24-48 hours after receipt of the returned item. For more details, please visit our returns & refunds policy page.

Q3. What payments way do you accept?

 

Wholesale: We accept T/T, If the normal goods, We accept the 30% deposit and 70% balance before shipment. If customized, We will accept 50% deposit and the 50% balance before shipment.

Retail: We accept : PAYPAL , MASTERCARD, VISA, AMERICAN EXPRESS.

Q4. How can I get a free sample?

 

If you could be pay in advance for freight charge, And just in time we had the stock, Then you will get a free sample.